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Spa Basics

What if I have special health considerations?

Please notify our Spa Manager or Receptionists before booking your treatments if you have high blood pressure, allergies, physical ailments, disabilities, or you are pregnant.

When should I arrive for my treatment?

If this is your first visit with us, please arrive 15 minutes prior to your appointment time to check in and change.

What about my valuables?

We provide secure place to store your personal items inside each spa room. However, we do not assume liability for personal items and recommend you to leave all valuables in the safe in your hotel room.

What do I wear during my treatment?

We will provide you with spa attire including a choice of spa underwear or you may choose to wear your own underwear. Alternatively, treatments may be enjoyed without clothing. Choose what is most comfortable for you. Our therapists will always use draping techniques to respect your privacy.

Should men shave before their facial treatment?

It is recommended that men shave a few hours before their facial appointments, rather than just before.

Spa Etiquette & Minimum Age

To preserve the harmony within the spa kindly turn off your mobile phone. To maintain a peaceful environment, children under 12 years are not permitted in the spa.

What if I am late for my appointments?

Arriving late may make it necessary to limit the time for your treatment so the next guest is not delayed. Please arrive 15 minutes before the scheduled time to check in and prepare to enjoy your treatment.

What if I need to cancel an appointment?

The treatments you select are reserved especially for you. Guests will be charged a 50% cancellation fee for treatments cancelled less than 4 hours in advance.

This policy allows our spa therapist to reschedule open appointment times with other clients who maybe on our waiting list