Privacy Policy

Effective Date: October 2025

At Fort Arabesque Resorts, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

This Privacy & Cookie Policy explains how we collect, use, store, and safeguard your personal data when you interact with us, both on our website and at the resort, and outlines your rights as a data subject.

Fort Arabesque Resorts, located in Makadi Bay, Hurghada, Red Sea, Egypt, acts as the Data Controller of your personal data.

Contact Information:

Email: info@fortarabesque.com

Phone: (+20) 653 590 200 (8 lines)

Postal Address: Makadi Bay, Hurghada-Safaga Road, Red Sea, Egypt

We may collect the following categories of personal data:

• Identity Data: Name, date of birth, nationality, passport/ID details.
• Contact Data: Email address, phone number, postal address.
• Booking & Stay Data: Reservation details, room preferences, services used (e.g., spa, dining, activities).

• Payment Data: Billing address, payment method, transaction details.

• Technical Data: IP address, browser type, device information, website usage.

• Marketing Preferences: Subscriptions, communication choices.

We process your personal data under the following legal bases (Article 6 GDPR):

• Contract: To provide accommodation, reservations, and related services.

• Consent: For marketing communications, newsletters, and optional cookies (you may withdraw at any time).

• Legal Obligation: To comply with Egyptian and international regulations (e.g., record-keeping, security).

• Legitimate Interests: To improve guest experience, maintain security, and manage resort operations.

We use your data for:

• Managing reservations and payments.

• Providing personalized services and guest care.

• Communicating with you before, during, and after your stay.

• Sending promotional offers (if you have opted in).

• Improving our website, services, and security.

• Meeting legal and regulatory requirements.

Our website uses cookies and similar technologies to ensure proper functionality, enhance user experience, and analyze site traffic.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for website operation (cannot be disabled).

• Performance & Analytics Cookies: Help us understand website usage and improve functionality.

• Functional Cookies: Remember your preferences (e.g., language, region).

• Marketing & Advertising Cookies: Deliver relevant offers and measure campaign effectiveness (only with your consent).

Your Control Over Cookies

• When you first visit our website, you will see a cookie consent banner. You can accept, reject, or customize your cookie preferences.

• You can also adjust your browser settings to block cookies or alert you when they are being used.

• Consent for cookies can be withdrawn at any time.

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law. When no longer needed, it will be securely deleted or anonymized.

We may share your data with:

• Fort Arabesque staff to deliver services.

• Third-party service providers (payment processors, booking engines, IT, marketing) under GDPR-compliant agreements.

• Legal authorities when required.

We do not sell or trade your personal data.

As Fort Arabesque is located outside the EU, your personal data may be transferred to Egypt.

We ensure appropriate safeguards (e.g., Standard Contractual Clauses) to guarantee GDPR-level protection.

You have the following rights:

• Access: Obtain a copy of your personal data.

• Rectification: Request corrections to inaccurate or incomplete data.

• Erasure: Request deletion (“right to be forgotten”) when data is no longer needed.

• Restriction: Limit processing of your data in certain cases.

• Portability: Receive your data in a structured, machine-readable format.

• Objection: Object to processing, including direct marketing.

• Withdraw Consent: Withdraw at any time for services requiring consent (including cookies & marketing).

• Complaint: Lodge a complaint with your national Data Protection Authority (DPA).

We implement technical and organizational measures to protect your data against unauthorized access, misuse, loss, or disclosure.

We may update this Privacy & Cookie Policy from time to time. Updates will be published on our website with the revised effective date.

If you have questions, concerns, or would like to exercise your GDPR rights, please contact us:

Fort Arabesque Resorts

Email: info@fortarabesque.com

Phone: (+20) 653 590 200 (8 lines)

Postal Address: Makadi Bay, Hurghada-Safaga Road, Red Sea, Egypt

If you are based in the EU, you also have the right to contact your local Data Protection Authority (DPA).